{"id":1498,"date":"2022-08-03T21:20:32","date_gmt":"2022-08-03T21:20:32","guid":{"rendered":"http:\/\/wp-test.lt.ucsc.edu\/?post_type=epkb_post_type_1&#038;p=1498"},"modified":"2022-09-22T17:53:38","modified_gmt":"2022-09-23T00:53:38","slug":"technical-and-facilities-emergencies-2","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.lt.ucsc.edu\/?epkb_post_type_1=technical-and-facilities-emergencies-2","title":{"rendered":"Technical and Facilities Emergencies"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In general, a technical emergency is a situation where a critical part or the entire computer lab area is unusable, or a class cannot meet because of an issue. This differs from the day-to-day annoyances of one or two machines not working. The following are examples to help you judge whether a situation you may experience is an emergency, although it is OK to act on the side of caution and report it if you are unsure. <strong>If you experience a technical emergency, be sure to submit a Tech Support Request in the<a href=\"https:\/\/www.lt.ucsc.edu\/?page_id=1469&amp;wpsc-section=ticket-list\" data-type=\"URL\" target=\"_blank\" rel=\"noreferrer noopener\"> Support Request System <\/a>AND use the <a href=\"https:\/\/www.lt.ucsc.edu\/?epkb_post_type_1=emergency-contacts\" target=\"_blank\" rel=\"noreferrer noopener\">Emergency Contact list<\/a> to call it in and report it to staff quickly.<\/strong>\u00a0<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The following are examples of technical emergency situations:<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>No workstations can access applications on the server.<\/li><li>Over 30% of the computers are down in the labs and\/or libraries.<\/li><li>Software for a class does not work, instructor can\u2019t find software, or not enough computers are working for a class.<\/li><li>Printer is down (no one can print).<\/li><li>Cruzcat (Library Catalog Server) is down.<\/li><li>Library website is down (http:\/\/library.ucsc.edu\/).<\/li><li>Facilities issues, such as an alarm issue, or a lab door that won\u2019t lock when you are ready to leave and close the lab.<\/li><\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ALWAYS submit a <a href=\"https:\/\/www.lt.ucsc.edu\/?page_id=1469&amp;wpsc-section=ticket-list\" data-type=\"URL\" target=\"_blank\" rel=\"noreferrer noopener\">Support Request <\/a>with a complete description of the situation IN ADDITION to calling someone in the case of a technical emergency!<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In general, a technical emergency is a situation where a critical part or the entire computer lab area is unusable, or a class cannot meet because of an issue. This differs from the day-to-day annoyances of one or two machines not working. The following are examples to help you judge whether a situation you may &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.lt.ucsc.edu\/?epkb_post_type_1=technical-and-facilities-emergencies-2\"> <span class=\"screen-reader-text\">Technical and Facilities Emergencies<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"epkb_post_type_1_category":[16],"epkb_post_type_1_tag":[],"class_list":["post-1498","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-emergencies-and-call-procedures"],"_links":{"self":[{"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/1498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1498"}],"version-history":[{"count":11,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/1498\/revisions"}],"predecessor-version":[{"id":4567,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/1498\/revisions\/4567"}],"wp:attachment":[{"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1498"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=1498"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/www.lt.ucsc.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=1498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}