We expect excellent performance from Learning Technologies team members and, as such, we expect them to be following policies appropriately. If a team member chooses to not do this, the management team will be forced to take disciplinary action (which we don’t like—it is the least fun part of the job). The consequences for not satisfactorily performing your job duties are as follows:

We operate on a 3-Strike system like in Baseball. If you get three strikes, you will be dismissed from the job. Strikes are removed after one year. Proper communication will significantly lessen your chance of getting a strike, so please communicate early and often. Here are examples of offenses and their repercussions.

Small Offenses (incorrect email format or alias, not greeting customers, not wearing name tag, etc.):

1st time = Warning

Repeat Offense = May Result in Strike

Significant Offenses (Late to shift*, late to training, timesheet 1-2 days late, not following directions appropriately, etc.):

1st time = Warning, or use of Free Quarterly Tardy*

Repeat Offense = Strike

*The Free Quarterly Tardy only applies if you are within 15 minutes of the shift time, for example if the shift starts at 3:00pm and you clock-in at 3:16pm, it will result in a strike and not use the Tardy Pass.

Severe Offenses (Missed shift, missed training, late or incorrect timesheet, etc.):

1st time = Strike

Repeated Offense = Additional Strikes

Note that this is an approximate guide to disciplinary actions as inevitably there are individual circumstances surrounding each incident. Also, be aware that offenses can interact with each other. For example, a person who is repeatedly committing small offenses may be dismissed if a significant communication issue is causing these problems. Another example, if a person misses 2 shifts without notice may be dismissed as well.

Trainees on probation are in a position of needing to prove that they are right for the job. A trainee may fail to pass probation if they have a significant number of offenses, even if those offenses would not have been quite enough to dismiss a full-status consultant.