Emergencies

Where to direct your Emergency Call:

Monday - Friday before 5:00pm:

Order of Contact How to Contact
1 Emergency Cell: (831-459-5664) *Dial 9-5664 from a lab phone
2 Student Managers via Slack

Monday - Friday after 5:00pm, or Saturday - Sunday

Order of Contact How to Contact
1 Student Managers via Slack
2 Emergency Cell: (831-459-5664) *Dial 9-5664 from a lab phone
Leave messages at every number you call! Sometimes we can’t get to the phone in time but can call you right back. If your lab is not functioning and there is a nearby lab available, be sure to direct customers there. Help is on the way!

Handling Belligerent Customers:

You should ALWAYS have the right to feel safe working in a Learning Technologies lab. Be familiar with this policy in case it comes up for you. If a customer is ever rude to you or makes you feel uncomfortable:

  1. Call either the Emergency Cell or Student Managers following the ordering outlined above.
  2. If you cannot reach them or feel very threatened, CALL 911 FROM THE LAB PHONE. See below for more details. The Police are here for your safety, so do not feel like you are inconveniencing them by calling. They have told us this repeatedly.
  3. ALWAYS email consmgr with the workstation # of the customer in question, time of the incident, which lab, and a description of what happened, so staff or Police can follow up with the customer. Police want this information, as it is usually not an isolated incident. They want to monitor the behavior of all problem people on campus.

Calling 911:

If you feel threatened to the point that you want Police to respond but do not feel comfortable letting the customer know you are calling the Police, use one of these options depending on the situation:

  • Tell the customer you need to call a Learning Technologies staff but their # is on your cell phone and you do not have reception in the lab. Step outside the lab and call 911, being specific with your location.
  • If you can use Instant Messaging to reach someone, have them call 911 for you.
  • Quietly ask another customer to call 911 for you (tell the customer you need to look something up on their computer to respond to the issue or check on something and ask them quietly).
  • Call 911 from the LAB PHONE and leave the phone off the hook. It is helpful to Dispatch to leave verbal clues for them, as they will be following your conversation. As an example, I am asking you to leave so you do not upset the other customers using the Jack Baskin Computer lab. Sounds goofy, but this enables them to respond quicker.

Types of Emergencies:

Each lab is equipped with a first aid kit and a flashlight for emergencies, found inside the supply cabinet. Consultants are free to use anything contained inside the kits, but please remember to post a supply request if the supplies within the kit need replenishing.