In general, a technical emergency is a situation where a critical part or the entire computer lab area is unusable, or a class cannot meet because of an issue. This differs from the day-to-day annoyances of one or two machines not working. The following are examples to help you judge whether a situation you may experience is an emergency, although it is OK to act on the side of caution and report it if you are unsure. If you experience a technical emergency, be sure to submit a Tech Support Request in the Support Request System AND use the Emergency Contact list to call it in and report it to staff quickly. 

The following are examples of technical emergency situations:

• No workstations can access applications on the server.
• Over 30% of the computers are down in the labs and/or libraries.
• Software for a class does not work, instructor can’t find software, or not enough computers are working for a class.
• Printer is down (no one can print).
• Cruzcat (Library Catalog Server) is down.
• Library website is down (http://library.ucsc.edu/).
• Facilities issues, such as an alarm issue, or a lab door that won’t lock when you are ready to leave and close the lab.

ALWAYS submit a Support Request with a complete description of the situation IN ADDITION to calling someone in the case of a technical emergency!