As a consultant working in either library location, you are also responsible for:

1. Knowing library resources.
2. Forwarding questions to the appropriate library staff.
3. Following different Lost and Found procedures.
4. Being aware of and enforcing the Library Food and Drink Policy.
5. Reporting disruptive behavior immediately.
6. Filling the copiers with paper and reporting issues.
7. Campus VPN.

1. Library Resources:

• Bathrooms: Review the library floor plans for bathroom locations: 
  • McHenry Library: https://library.ucsc.edu/mchenry/mchenry-library-floor-plans .
• Science & Engineering Library: https://library.ucsc.edu/science/science-engineering-library-floor-maps
• Copiers: Currently located in both libraries. For information visit https://library.ucsc.edu/services/computing/copying.
• Consultants should have a basic understanding of the following: ebooks, the library OCA proxy server, and the circulating laptops (and peripheral equipment, like adapters, dongles). 
  • Please be aware that the libraries online journals/databases are accessible on the public workstations or to those patrons using eduroam, but not for those patrons using cruznet.
• Locations of specialized equipment: Scanners.

2. Customer Questions for Library Staff:

Questions about using library resources such as Cruzcat, Melvyl (a library catalog), UC-eLinks, or other databases should be referred to the Reference desk. If a customer is having problems with any website, they can be referred to the Reference desk. If a customer has a call number and needs to know the location of the book or other item, refer them to the Reference desk. 

As a general rule of thumb, if the customer has a question about content, they should go to the references desk. If the Reference desk is not staffed, please refer to the circulation desk. If a patron has problems with their library records, such as disputing overdue fines, they can go directly to the circulation desk. If a patron is particularly agitated or seems to need extra help, feel free to walk them over to the Reference desk and personally “hand-off” the question.

3. Lost and Found Items

All found items get taken to the Circulation desk, valuable or not. You don’t need to contact customers. Just take them over and give them to staff. 

4. Food and Drink Policy at the Libraries:

Unlike the computer labs, food and drink items are allowed in the libraries if they are covered drinks, snacks or wrapped items, and food without strong odors. That said, no food or drinks are allowed in the book stacks, near photocopiers, printers, and microfilm readers, McHenry Special Collections and Archives, Dead Central, and the S&E Game Room. Please familiarize yourself with this policy by going to https://library.ucsc.edu/about/food-and-drink-policy. As always, if you discover anyone in violation of this policy kindly remind him or her of the policy.

5. Reporting disruptive behavior immediately:

When Consultants encounter situations with disruptive customers, they should immediately report it to the staff person working the Circulation/Reference desks in addition to following the Belligerent customer procedures. Consultants should feel comfortable coming to library staff if they are on the receiving end of rude or inappropriate behavior.

6. Refilling Copiers at the libraries

For both libraries please go to the reference desk and ask one of the full time staff where the copier keys are, they will show you the location of a key lock box behind the reference desk and where the key to open it is located. They will show you which set of keys we use for the copier. 

Also you may check on LTweb for the guide posted here. Please familiarize with the process and location for the future to help out your fellow consultants that might be sub shifting at one of the libraries.

7. Campus VPN

The Campus Virtual Private Network (VPN) is the best way for UCSC students and faculty to connect to library resources from off campus. The VPN service is automatically available to anyone with a campus CruzID and Gold password. The VPN client (Cisco Anyconnect) can be installed on any computer or mobile device. Once installed, customers will be able to easily and securely access online library resources from off campus. To set up the VPN, UCSC students and faculty can visit the following web page: https://its.ucsc.edu/vpn/campus-vpn.html.

Please note that you may get questions from customers about downloading and using this service. Therefore, you should familiarize yourself with the VPN service by visiting https://its.ucsc.edu/vpn/index.html. The FAQ page at https://its.ucsc.edu/vpn/faq.html should also be examined so you can assist customers with these resources.